Yes, you can visit our website [Click Here] to delete your account and all related data. After deletion, your personal information and loan history will be permanently removed from our system. Please note that all outstanding loans must be settled before deletion.

LoanBase loans are available to anyone aged 18 to 60 with a stable income (e.g., salary, pension, or business income) and a valid ID.

You must provide truthful personal details, including your full name, date of birth, phone number, and address. You will also need to upload a valid ID.

Yes, we will not disclose your personal information to third parties without your consent unless required by law or for verification purposes. Your data is protected with advanced encryption and security measures.

Application process:

• Fill in basic details (e.g., name, phone number).
• Add emergency contact information.
• Upload required documents for identity verification.
• Submit your application for review. You will receive the result via the app or email.

Loan amounts range from GHS 100 to GHS 5,000, depending on the accuracy of your information and your repayment history.

Yes, early repayment is allowed with no penalties. It may also improve your borrowing score, potentially increasing future loan limits.

Yes, you can repay a loan for someone else using the loan reference number via the app or authorized payment channels.

If you overpay, contact customer support. After verification, we will refund the excess amount within 5-7 business days.

Late repayments incur a daily fee of 1% of the outstanding amount and may lower your borrowing score. If overdue for more than 30 days, we will report it to credit bureaus, which could affect your credit rating.

Go to Google Play, search for "LoanBase," and click "Update" to get the latest version with improved features and security.

On the login page, select "Forgot Password" and follow the instructions to reset it using your registered email or phone number.

Interest rates vary based on loan amount, repayment term, and your risk profile. Rates are non-fixed and comply with Ghanaian laws. They will be clearly stated in your loan offer before approval.

Repayment terms range from 30 to 180 days. You can choose a repayment plan that suits your needs during the application process. We will send reminders before the due date.

You can reach us via in-app chat, email, or phone from Monday to Saturday, 9:00 AM to 7:00 PM. In-app chat provides faster responses for urgent issues.

We use TLS 1.3 encryption for data transmission and AES-256 encryption for storage, complying with Ghana’s Data Protection Act 2012 to ensure your information’s security.

You will typically receive a decision within minutes. Additional verification may delay the process.

Applications involve a soft inquiry, which does not impact your credit score. However, late payments may be reported and could affect your score.

No, you can only have one active loan at a time. Repay your current loan before applying for another.

Common reasons include incomplete applications, ineligibility, insufficient income, or poor repayment history. If rejected, you will be notified of the specific reason.

Check for updates, restart the app or device, and ensure a stable internet connection. If issues persist, contact support via phone or email.

We will notify you of updates to terms of service or privacy policies via in-app announcements and emails.